Refund policy

RETURNS & REFUNDS

We want you to love what you bring into your home. Please read the following carefully, as our return and refund terms vary by product type.

Made-to-Order Artwork Our original and limited-edition prints are produced to order. Because each piece is made specifically for you, we are unable to accept returns or exchanges for reasons of preference or change of mind. If your order arrives damaged, defective, or materially different from what was described, please contact us within 7 days of delivery. We will work with you to resolve the issue.

Print-on-Demand Products Items fulfilled through our print-on-demand partners — including certain apparel, home textiles, and accessories — are produced individually upon order. These items are not eligible for return or exchange due to preference or sizing unless the item arrives damaged, misprinted, or defective. Please contact us within 7 days of delivery with a photograph of the issue.

Damaged, Defective, or Incorrect Items If any item arrives damaged, defective, misprinted, or is not what you ordered, please contact us within 7 days of delivery. Include your order number and a clear photograph of the issue. We will arrange a replacement or refund at no cost to you.

Order Cancellations Orders may be cancelled within 24 hours of placement, provided production has not yet begun. To request a cancellation, contact us as soon as possible at support@brhomegoods.com. Made-to-order and print-on-demand items enter production quickly and may not be eligible for cancellation after this window.

Exchanges We do not offer direct exchanges at this time. If you would like a different item, please initiate a return where eligible and place a new order.

Sale and Final-Sale Items Items marked as final sale are not eligible for return or refund unless they arrive damaged or defective.

Gift Cards Gift cards are non-refundable.

Third-Party Affiliate Purchases Some products featured or linked on our website are sold and fulfilled by third-party retailers through affiliate relationships. BR Home Goods does not fulfill, warehouse, ship, or accept returns for these products. All shipping, return, refund, warranty, and customer-service matters for affiliate purchases are governed solely by the policies of the originating retailer. Please contact that retailer directly for assistance.

How to Start a Return To initiate a return or report an issue, email us at support@brhomegoods.com with your order number and a description of the issue. We respond within 2–3 business days.

Refund Processing Once a return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit.